Planning for an Emergency
Planning for an Emergency
In the event of an emergency during the day, you can contact North Tyneside Council’s Gateway Team on (0191) 643 2777.
If an emergency situation arises during the evening or on a weekend when many services are closed, contact North Tyneside Council’s Out of Hours Service who can respond quickly to crisis situations – 0330 333 7475.
Here at North Tyneside Carers’ Centre we run a Planning for an Emergency training session. Please click here for more information on our training sessions.
My Back up Planning tool from Carers UK offers useful advice for carers to prepare for an emergency.
Carer Emergency Plan Service
Many people who care for a friend or relative worry about what would happen if they were unable to provide support. The council can help you to make a plan in case this happens, giving you peace of mind. In the event of an emergency the plan is activated.
- If you have MS Word or Open Office, you can download the registration form from the My Care North Tyneside website.
- Email the completed forms to: care.call@northtyneside.gov.uk
- If you need a printed form, phone Care Call on 0330 333 7475, or email care.call@northtyneside.gov.uk .
Care Call Service
Care Call is a 24-hour support service available to anyone in North Tyneside who may feel vulnerable at home. There are three levels of care:
Level 1
When the alarm is pressed, a member of staff will respond to find out what help is needed. They can contact a relative or friend to alert them or call 999 if immediate medical help is needed.
Level 2
As above, but also arranges for a mobile warden to visit at home or call 999 for emergency help.
Level 3
This level of service is for people who would benefit from a few pieces of equipment. They may need the assistance of a mobile warden or would like the reassurance of someone visiting them fortnightly.
The Care Call service also offers a wide variety of equipment to improve security and peace of mind. E.g Door sensors, Smoke alarms that are linked to the Care Call Centre, prompts and pill dispensers for medication reminders.
To find out more contact Care Call on 0330 333 7475.
Message in a Bottle
The Message in a Bottle is a way to alert the emergency and social services that you have a caring role if you have an emergency. For more information click here.
The Message in a Bottle is provided by the Lions Club.
Please contact us on 0191 249 6480 to request a Message in a Bottle.
Herbert and Winnie Protocol
The Herbert Protocol is a national scheme introduced by the police in partnership with other agencies which encourages carers and family members to record useful information which could be used in the event of a vulnerable person with Alzheimer’s or Dementia going missing.
You can either complete a paper copy of the Herbert Protocol Form or complete an online version of the form.
The Winnie Protocol is a scheme created by Northumbria Police and the Northumberland, Tyne and Wear Safeguarding Adult Boards to encourage carers and professionals to record useful information which could be used in the event of an adult going missing.
For more information and to complete the form click here.