Call Us Now: (0191) 643 2298
Donate: Support us via Just Giving

Planning for an Emergency

Many carers often worry about what will happen to the person they care for in the event of an emergency e.g. if you are rushed to hospital, who will step in?

In the event of an emergency during the day, please contact the Carers’ Centre on (0191) 643 2298 and we will support you to access the additional support and services you need. Alternatively you can contact North Tyneside Council’s Gateway Team direct on (0191) 643 2777.

Emergency situations often arise during the evening or on a weekend, when services may be closed. The following options are available to provide you with support out of hours:

North Tyneside Council Out of Hours Service

Provides an emergency, ‘Out of Hours Service’ that can respond quickly to crisis situations. You can call (0191) 200 6800.

North Tyneside Council Carers’ Emergency Break Service

North Tyneside Council provides a Carers’ Emergency Break Service. This service will provide you with peace of mind by ensuring that plans are in place should an emergency occur. Once you have registered with the service they will work with you to draw up your emergency plans. Plans will be held by the service which will provide a 24 hour response. You will be issued with a card with the service telephone number and a unique PIN, to avoid any personal details appearing on the card. If an emergency arises, you or someone with you calls the service. Using the unique PIN number an operator looks up the emergency plan and makes arrangements for replacement care. This could be by contacting friends or family, or arranging professional help. Plans will have been shared so the individual requirements of the person requiring care, such as medication, will be known by the person providing the replacement care. For further information or to register with the service please contact (0191) 643 2777.

Carers Direct

Provides free, confidential information and advice for carers including help with emergency planning. You can call 0808 802 0202 - Lines are open 9am to 8pm Monday to Friday (except bank holidays), 11am to 4pm at weekends. Calls are free from UK landlines and mobiles or you can request a free call back.


   If someone depends on you, you can depend on us.