Carers invited to participate in a CQC Experience of Care Survey
Research by the Care Quality Commission (CQC) shows that 10% of people in the North East who have accessed health or social care services in the last five years have had concerns about their care, but never raised them. Of these, over half (60%) expressed regret about not doing so. However, when people did raise a concern or complaint, the majority in the North East (47%) found their issue was resolved quickly, it helped the service to improve and they were happy with the outcome.
The ‘Declare Your Care’ campaign is encouraging people to share their experiences of care with the CQC to support its work to improve standards of care in England.
Share your experience of care, on behalf of yourself or a family member, at www.cqc.org.uk/sye