Senior Carers Information and Advice Worker

Senior Carers Information and Advice Worker

37 hours per week

£26,405 per annum

North Tyneside Carers’ Centre is looking to expand its team to deliver a range of practical and emotional support interventions to unpaid carers. We continue to face increased demand for our services as a result of the pandemic and the cost of living rises: both of which have further impacted on the lives of carers. If you have experience of supervising staff, providing information and advice to people and can demonstrate you are caring and compassionate, we would like to hear from you.

The post holder will:

  • Supervise, support and provide guidance to a team of Carers Information and Advice Workers
  • Allocate new adult carer referrals and monitor the caseload of the Carers Information and Advice Workers
  • Provide tailored information, advice and emotional support to carers; over the telephone and face to face where needed by:
    • using a light touch assessment and provide information and support to meet carers’ identified needs.
    • signposting and encourage carers to access the range of general and mental health specific centre activities and services that can help them in their caring role and maintain their wellbeing.
    • maintaining a good understanding of the health and social care system and local services and use their knowledge to support carers to achieve their aspirations.

The post holder must have experience of supervising staff and providing information and advice to individuals, in person or over the telephone.  They must have a good understanding of the health and social care system and legislation and policies affecting carers; experience of assessing needs; excellent verbal and written communication skills; a genuine desire to improve the lives of carers in North Tyneside and must be approachable and caring.

North Tyneside Carers’ Centre offers employees:

  • a comprehensive induction
  • an employee assistance programme.
  • a learning and development environment

Closing date:                         18 July 2024

Interviews will be held:        24 or 25 July 2024

Please email your CV to recruitment@ntcarers.co.uk

For further information about the role, please refer to the Job Description and Person Specification or contact the Adult Carers Team Leader at the above email address.

Senior Carers Information and Advice Worker – job description and person specification

Job Category: Information and Advice Worker
Job Type: Full Time
Job Location: Wallsend
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