Carers Information and Advice Worker

Carers Information and Advice Worker

30 Hours per week

£24,550 (pro rata) per annum

North Tyneside Carers’ Centre is looking to expand its team to deliver a range of practical and emotional support interventions to unpaid carers. We continue to face increased demand for our services as a result of the pandemic and the cost of living rises: both of which have further impacted on the lives of carers. If you have experience providing information and advice to people and can demonstrate you are caring and compassionate, we would like to hear from you.

The post holder will:

  • provide tailored information, advice and guidance to carers; over the telephone and face to face
  • provide emotional support to enable carers to offload in a safe space
  • undertake a light touch assessment to understand carers’ caring responsibilities and the challenges they face
  • help carers understand the health and social care system and local services which may help them
  • refer carers to appropriate services to increase their support network and encourage carers to access the range of interventions provided by the Centre to help them in their caring role and to maintain their wellbeing
  • facilitate peer support groups and wellbeing groups as required.

The post holder must have a minimum of 2 years’ experience of providing information and advice to individuals, in person or over the telephone; a good understanding of: health and social care and legislation affecting carers; experience of assessing needs; excellent verbal & written communication skills; a genuine desire to improve the lives of carers in North Tyneside and must be approachable and caring.

North Tyneside Carers’ Centre offers employees:

  • a comprehensive induction
  • an employee assistance programme.
  • a learning and development environment

Closing date: 18 July 2024

Interviews will be held: 24 July or 25 July 2024

Please email your CV to

For further information about the role, please refer to the Job Description and Person Specification or contact the Adult Carers Team Leader at the above email address.

Carers Information and Advice Worker – job description and person specification



Job Category: Information and Advice Worker
Job Type: Part Time
Job Location: Wallsend
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