Case Study 1
Situation Before Involvement from North Tyneside Carers Centre
- Mrs W was main carer for her husband who had Muscular Dystrophy: Mr W received ongoing support from his physiotherapist and the Occupational therapist.
- Mrs W supported her husband 24/7 with all aspects of daily living and personal care. Mr W was prone to falls and care call was in situ.
- Mr and Mrs W had no formal support and family support is minimal.
- Mrs W felt very stressed and exhausted but remained keen to continue to support her husband. Mrs W felt she needed advice on how to support Mr W appropriately in the event of an emergency and whilst transferring him.
- In the past Mrs W would meet with friends and family in other parts of the country on a day out or short break. Mrs W found this time out very beneficial and enabled to maintain her autonomy and wellbeing.
- Mrs W could only leave Mr W for an hour due to his health needs and found she rushed everywhere, or, just did not bother to go out. Mrs W felt very isolated in her caring role.
Actions and Support Provided by North Tyneside Carers’ Centre
- Mrs W received a Carer’s Assessment which provided the opportunity to discuss her caring role, identify the impact and her needs.
- Mr W was referred for a social work assessment for carer respite.
- Mrs W received ongoing emotional support through one to one sessions and telephone support to offload.
- Mrs W was registered with North Tyneside Carers’ Centre.
- Mrs W felt she needed advice on how to support Mr W appropriately in the event of an emergency and whilst transferring him: the support worker arranged moving and assistance and first aid training.
- Mrs W was referred to the Department of Work and Pensions for an increase in DLA and benefit maximisation.
- Through joint working with the social worker Mr W received an assessment and Mrs W now receives carer respite via a direct payment.
- The direct payment allowed Mrs W the flexibility to accumulate hours and arrange a day out regularly with friends or visit family.
- Mr and Mrs W both felt confident in the support provided, which reduced their stress and anxiety levels.
- Mrs W felt recognised as a carer and this helped to improve her physical and emotional well-being.
- Mrs W attended a carer support group at the Carers’ Centre and found peer support invaluable.
- Mrs W attended first aid and manual handling training and felt confident supporting Mr W and in the event of an emergency.
- Mr W received a home visit from the Department of Work and Pensions: their income increased as a result of accessing additional benefits.
Case Study 2
Situation Before Involvement from North Tyneside Carers’ Centre
- Mr A cared for his wife who had Alzheimer’s disease.
- Mrs A needed support with all aspects of daily living including all personal care tasks.
- Mr A had a heavy caring role as Mrs A could not be left alone due to risks to her safety and anxiety levels.
- Mr A’s family were supportive but lived out of the area and visited when they could.
- Mr A struggled in his caring role with no support services in place
- Mrs A was very reluctant to accept support from social services and became very paranoid during any discussions regarding her care needs.
- Mr A felt isolated and stressed due to his heavy caring role and limited support network. Mr A felt he was reaching breaking point and did not know where to turn.
Actions and Support Provided by North Tyneside Carers’ Centre
- The Carer's Assessment and Support Worker completed a joint visit with a worker from the Alzheimer’s Society. The Alzheimer’s Society worker chatted with Mrs A, allowing the Carer Support Worker to complete a Carer’s Assessment and discuss the impact of caring with Mr A.
- Mrs A was still very reluctant to accept support services. The Carer's Assessment and Support Worker visited Mr and Mrs A regularly to build a relationship, the worker slowly introduced the idea of a sitting service to Mr and Mrs A.
- The worker referred Mrs A for a social work assessment and completed a joint visit with the social worker.
- Mrs A agreed to accept a sitting service and a weekly service was arranged.
- Mrs A had some problems engaging with the allocated care worker. The Carer's Assessment and Support Worker liaised with the care agency to arrange a change of worker and maintained contact with Mr and Mrs to ensure the service worked well.
- The worker provided information on the local day centre options and arranged a taster session at Mr A’s chosen centre. Mrs A became more accepting of services since accessing the sitting service; Mrs A now attends a day centre one day a week.
- The Carer Support Worker also referred Mrs A for an Occupational Therapy assessment as Mrs A struggled with bathing.
- The worker provided ongoing emotional support to Mr A via home visits and e-mail and phone calls.
- Mr A was introduced and supported attend support groups and forums at the Centre in order to access peer support.
- The worker referred Mr A to the Dementia training course at the Carers’ Centre.
- Mr A felt relieved that he had access to regular time out from his caring role to help maintain his own physical and emotional health.
- The Carer's Assessment and Support Worker worked with the social worker to increase Mrs A’s support package to allow Mr A additional time out from his caring role.
- The Occupational Therapist provided bathing equipment, which relieved Mr A’s concerns about supporting Mrs A with her personal care.
- Mr A attended various forums, groups and training via the Carers’ Centre, increasing his skills and confidence.
- Mr A accessed peer support, increased his knowledge regarding Dementia and he has been able to voice his concerns regarding health and social care issues at the appropriate forums.
- Mr A stated he felt supported in his caring role knowing that he had an allocated worker that he could contact when he needed support, information or felt stressed.
- Mr A appreciated the e-mail contact to discuss various concerns that he had but was unable to discuss when Mrs A was present.
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